The idiom “knowledge is power” is frequently attributed to Sir Francis Bacon sometime in the late 1500s and is generally thought to mean that the more one knows, the more one can control events. But it’s been over 400 years. Does it mean anything different in a 21st century awash in data?
For decades, spreadsheets made sense. They were a powerful way to compile large amounts of data. They even come pre-loaded with your office software bundle, so they’ve remained a mainstay at organizations, large and small. But spreadsheets have their limitations, and that’s why they’re a dying technology.
College costs more now than it ever did. Students are struggling to pay. Schools themselves are struggling with their own resources, which are funneled toward enrollment goals instead of financial aid offices. Some private schools are even discounting tuition in a bid to keep classrooms filled. When it comes to student account recovery, engaging with students is more important than ever.