Heartland ECSI Blog

How Technology and Customer Service Boost Recovery

College costs more now than it ever did. Students are struggling to pay. Schools themselves are struggling with their own resources, which are funneled toward enrollment goals instead of financial aid offices. Some private schools are even discounting tuition in a bid to keep classrooms filled. When it comes to student account recovery, engaging with students is more important than ever.

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by Lori Carbonara

Five Ways to Engage Students Who've Fallen Behind

When colleges go to recover past-due student accounts, the obstacles can seem overwhelming. But there are tactics that can increase your retention rate while maintaining a positive overall relationship with students. It all begins with a student-first customer service model.

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by Lori Carbonara

STUDENT & BORROWER CONTACT INFO

Loan Servicing   1.888.549.3274

Past Due Student Account   1.888.549.3274

Refund Disbursement   1.855.250.3230

Tax Document   1.866.428.1098

Tuition Payment Plan   1.866.927.1438

CLIENT & SCHOOL CONTACT INFO

Client Support   1.800.437.6931

Sales   1.866.841.3274